Unified Communications Consulting

Strategic Consulting - Business Process Improvement

Business process improvement (BPI) is a management exercise in which enterprise leaders use various methodologies to analyze their procedures to identify areas where they can improve accuracy, effectiveness and/or efficiency and then redesign those processes to realize the improvements.

Why are your customer’s contacting you (reason code) and what is the process for resolution? During the contact center current state discovery, input LLC will identify key business process (within and outside the contact center) improvements that need to be addressed in the future state requirements.