Mon - Sat 8.00 - 18.00. Sunday CLOSED
Louisville, KY 40299
+1-502-905-9902
Mon - Sat 8.00 - 18.00. Sunday CLOSED
Louisville, KY 40299
+1-502-905-9902
Engineering firm expressed a desire to significantly improve its communications and collaboration capabilities. Based upon the combined research and analysis between the client’s executive team and inputLLC, we concluded that an investment in a new unified communications and collaboration platform will yield a net savings of over $4M over a 5-year period as well as a $3.4M increase in annual revenues. There are also several intangible benefits associated with improved risk mitigation and increased customer intimacy.
Initially the business goals centered around replacing multiple legacy phone systems and several disparate voice mail systems. There were multiple “trigger events” that included increasing maintenance costs, lack of vendor support, management of multiple dial plans along with de-centralized applications. However, simply replacing the legacy phone systems actually would have increase their operating costs.
After meeting with their executive team and lines of business, we quickly recognized simply replacing their phone systems would not align with the executive and line of business priorities. Their top business goals focused on winning more business while reducing the cost of sales. Following the executive and line of business discovery sessions, inputLLC was engaged to analyze their overall business process from lead generation to closing new business.
The strategic ROI is top of mind for sales, customer service, marketing, HR, product operations, supply chain and their overall executive team. The strategic ROI is very difficult to measure even with industry averages. As such, the customer “input” helped validate the measurements with a focus on the largest outcomes. The strategic ROI always offers the largest return and is the most exciting.
Our client’s current environment included an antiquated phone system, audio only conferencing, multiple disparate voice mail systems and an overall lack of modern collaboration tools. Many of their employees indicated they felt they are operating in the 1980’s.
